Case Study
One Portal. Thousands of Employees. Zero Manual Processing.
Kevin McCormick
1 min read
Retail and Hospitality
Industry:
Company size:
Business goals:
Business results at a glance
For 60,000+ employees
Met evolving needs
With rapid post-launch support and iteration
Streamlined workflows
For both employees and franchise administrators
It was a highly collaborative project, involving head office, franchisees, payroll providers, government agencies, and compliance experts, all working together to deliver a rock-solid solution.
David Laurence
Experieco
Following changes to the New Zealand Holidays Act, McDonald’s New Zealand faced the complex challenge of identifying and compensating current and former employees who were owed back pay due to historic miscalculations in holiday pay. With up to 60,000 individuals affected — spanning head office-owned and franchise restaurants — the business needed a robust, automated solution that could securely manage the process at scale.
Experieco partnered with McDonald’s, leveraging the OutSystems platform, to design and deliver a secure, easy-to-use remediation portal integrated with payroll, identity verification, and compliance processes.
Key pain points
Large-scale compliance with changing legislation
Processing complex holiday pay calculations for current and past employees
Ensuring secure identity verification for all claimants
Coordinating between multiple stakeholders: head office, 60 franchisees, payroll provider (Maxtel), PWC (calculations), and the Ministry of Business, Innovation and Employment (MBIE)
Failure to meet these requirements risked reputational damage, compliance breaches, and employee dissatisfaction.
The Experieco solution
Experieco delivered a secure, multi-party integrated remediation portal built on the Outsystems low-code platform. A phased, reactive delivery approach ensured the solution adapted to evolving calculations, compliance requirements, and stakeholder feedback.
Employee Login & Verification
Secure authentication and AML/KYC checks to confirm identity before claim accessAutomated Eligibility Check
Integration with payroll data to determine if back pay was owedFranchisee Administration Portal
Tools for franchise owners to review and approve paymentsHigh Scalability & Stability
Designed to handle a viral, high-volume launchCollaborative Delivery
Close collaboration, with McDonald's, Experieco and other third parties, all working together to deliver a rock-solid solution.
We had to adapt rapidly to changes, balancing compliance, user experience, and franchise needs in a very public, high-sensitivity environment.
Matt Ravenhall
Experieco
Long-Term Impact
Compliance Achieved: Fully met legislative requirements for back pay processing.
Scalable Launch: Successfully supported a nationwide rollout with significant initial user volumes.
Operational Efficiency: Reduced manual processing for McDonald’s head office and franchisees.
This secure remediation solution model can be applied to: Large-scale compliance payouts in retail, banking, and government. High-volume identity-verified payment systems. Any multi-stakeholder process requiring transparency, automation, and security.
It was a highly collaborative project, involving head office, franchisees, payroll providers, government agencies, and compliance experts — all working together to deliver a rock-solid solution.
David Laurence
Experieco
