McDonald's staff working handing a burger to a customer

One Portal. Thousands of Employees. Zero Manual Processing.

Industry:

Retail & Hospitality (Quick Service Restaurants)

Company size:

Large Enterprise

Business goals:

Automate the complex remediation process for up to 60,000 current and former employees

Overview

Following changes to the New Zealand Holidays Act, McDonald’s New Zealand faced the complex challenge of identifying and compensating current and former employees who were owed back pay due to historic miscalculations in holiday pay. With up to 60,000 individuals affected spanning head office-owned and franchise restaurants the business needed a robust, automated solution that could securely manage the process at scale.


Experieco partnered with McDonald’s, leveraging the OutSystems platform, to design and deliver a secure, easy-to-use remediation portal integrated with payroll, identity verification, and compliance processes.


Key pain points

  • Large-scale compliance with changing legislation

  • Processing complex holiday pay calculations for current and past employees

  • Ensuring secure identity verification for all claimants

  • Coordinating between multiple stakeholders: head office, 60 franchisees, payroll provider (Maxtel), PWC (calculations), and the Ministry of Business, Innovation and Employment (MBIE)


Failure to meet these requirements risked reputational damage, compliance breaches, and employee dissatisfaction.


The Solution

Experieco delivered a secure, multi-party integrated remediation portal built on the Outsystems low-code platform. A phased, reactive delivery approach ensured the solution adapted to evolving calculations, compliance requirements, and stakeholder feedback.

  1. Employee Login & Verification
    Secure authentication and AML/KYC checks to confirm identity before claim access

  2. Automated Eligibility Check
    Integration with payroll data to determine if back pay was owed

  3. Franchisee Administration Portal
    Tools for franchise owners to review and approve payments

  4. High Scalability & Stability
    Designed to handle a viral, high-volume launch

  5. Collaborative Delivery
    Close collaboration, with McDonald's, Experieco and other third parties, all working together to deliver a rock-solid solution.


Secure, authenticated portal

For 60,000+ employees

Met evolving needs

With rapid post-launch support and iteration

Streamlined workflows

For both employees and franchise administrators

We had to adapt rapidly to changes, balancing compliance, user experience, and franchise needs in a very public, high-sensitivity environment.

Matt Ravenhall

Experieco

Long-Term Impact

This secure remediation solution model can be applied to: Large-scale compliance payouts in retail, banking, and government. High-volume identity-verified payment systems. Any multi-stakeholder process requiring transparency, automation, and security.

Compliance Achieved: Fully met legislative requirements for back pay processing.

Scalable Launch: Successfully supported a nationwide rollout with significant initial user volumes.

Operational Efficiency: Reduced manual processing for McDonald’s head office and franchisees.

It was a highly collaborative project, involving head office, franchisees, payroll providers, government agencies, and compliance experts — all working together to deliver a rock-solid solution.

David Laurence

Experieco

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