Case Study
From Legacy Systems To Future Ready Platforms
Kevin McCormick
3 min read
Technology modernisation
Industry:
Company size:
Business goals:
Business results at a glance
For healthcare professionals and clients
Flexible delivery model
Enabling parallel project streams and rapid change
Unified, secure authentication
And access management across all solutions
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New Zealand Health Group (NZHG) is New Zealand’s largest private at‑home healthcare provider, delivering care to over 60,000 New Zealanders through a 10,000‑strong workforce. Over time, NZHG’s digital ecosystem had grown into a mix of core systems and multiple custom applications, many of which had reached a legacy state.
These older systems were costly to maintain, slow to change, and carried compliance and security risks. NZHG engaged Experieco to lead a multi‑year, multi‑application modernisation programme, consolidating and re‑platforming critical tools on the OutSystems low‑code platform for faster delivery, easier maintenance, and better user experiences.
Context
NZHG needed a technology partner who could deliver not just modern applications, but also design leadership, agile delivery, and a deep understanding of healthcare workflows.
Key pain points
Ageing custom applications with high technical debt
Proprietary code ownership issues limiting flexibility
Slow change cycles and high maintenance costs
Poor usability for a mixed workforce (tech‑savvy and non‑tech‑savvy users)
Security and compliance risks from outdated platforms
The Experieco solution
Experieco partnered with NZHG to deliver a coordinated portfolio of modernisation projects, including:
My Home Care
A core workforce and client management tool for viewing and updating care schedules, job assignments, and historiesGenios
A portal for managing shift requests and staff availabilityAhi Mahi
A wellness monitoring app supporting recovery after illness or injuryFreedom Medical Alarms
A referral app for health professionals to register at‑risk clientsGeneva Live & Kahu
Modernised mobile apps for support workers to manage timesheets and shifts
Key delivery principles:
Built on OutSystems for rapid development and iterative improvement
Secure authentication via Azure B2C for external users and Azure AD for internal staff
Collaborative workshops and discovery phases to define MVPs and future phases
Agile, multi‑stream delivery to progress projects in parallel and manage dependencies
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Long-Term Impact
Enhanced User Experience: Simplified, intuitive interfaces for support workers, clients, and administrators.
Integration: Deep interoperability with core systems of record to streamline rostering, scheduling, and reporting.
Scalability: New applications can easily extend to new user groups and services.
With solutions now successfully deployed in production, NZHG is already seeing strong end user adoption and positive feedback, turning insight into continuous improvement.
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