Debtworks Achieves 50% Revenue Growth Without Adding Headcount
Industry:
Financial Services
Company size:
Medium Enterprise
Business goals:
Increase debt recovery rates, Reduce operational costs.
Overview
With a mandate to grow debt recovery rates without growing headcount, Debtworks' leadership faced familiar challenges for financial services leaders. Outdated core systems. Clunky workflows. A contact centre buried under hundreds of debtor emails daily, leaving customers ready to pay waiting too long for a response.
Their proprietary case management platform was showing its age. Outdated architecture and no APIs made integration nearly impossible. Training staff was slow and costly due to a complex UI.
Leyden Tolhurst, Managing Director at Debtworks, knew that achieving scalable growth required more than technology. It demanded a partner who could navigate complexity and deliver what they needed quickly.
The Challenge
Debtworks' legacy systems were blocking innovation and scalability. Without APIs or modern interfaces, automation was impossible. Manual workloads drove delays, rising costs, and an unsustainable reliance on headcount to grow.
The backlog had grown to 40,000 emails per month resulting in a 1 to 3 week delay in response.
The Experieco Solution
By leveraging the integration with Workato, Experieco was able to deliver AI Automation without high-risk, enabling the Debtworks team to scale.
AI-Powered Automation
Automated 50% of debtor email responses with 95% accuracy, freeing staff for complex cases.No Disruption
Designed intelligent integration between Workato and .NET systems, enabling AI Automation without disruption to current operations.Better Customer Service
Smarter workflows in MS Office 365 helped to triage, allowing critical and time-sensitive emails to be surfaced faster.
The Outcome
Experieco brought together people, process and technology to help Debtworks to scale, empowering humans to focus on the work that matters. Greater operational agility and scalability without headcount increases. Competitive advantage through faster debtor recover Positioned to extend AI automation into other workflows.
+50%
Revenue growth in 3 months.
-35%
Ooperational cost reduction.
95%
AI accuracy surpassing human teams (85%).
"AI alone doesn't create impact. Our senior-led teams work closely with yours to design phased, low-risk automation that integrates with even the most stubborn legacy systems."
Ben Doidge
COO, Experieco
Long-Term Impact
By leveraging the integration with Workato, Experieco was able to deliver AI Automation without high-risk, enabling the Debtworks team to scale.
AI-Powered Automation
No Disruption
Better Customer Service
